Richard is a former Hostage negotiator and Lead Trainer at the National Hostage and Crisis Negotiation Unit at Scotland Yard. He has more than 25 years experience working in the London Metropolitan Police.
As a hostage negotiator, Richard has built his career on developing elite-level listening skills. His skills were so well regarded that he was appointed Lead Trainer at Scotland Yard's, National Hostage and Crisis Negotiation Unit. He also designed the latest advanced interviewing course for detectives. He is currently retained as an adviser to a new television series portraying hostage negotiations and murder investigations.
We’re not at liberty to share Mullender’s full activities in defence of British subjects abroad. However, he was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. And Mullender’s listening expertise contributed to the intelligence that formed the rescue of Norman Kember in Iraq in 2006.
Richard brings the challenges of communication into the world of business. He provides audiences with elite level listening and communication skills, which can be applied to all areas in business to gain trust, exert influence more effectively and to help successfully manage any situation.
We’re all taught to talk. None of us are taught to listen. And yet decades of experience in crisis situations have taught me that all effective communication starts with listening. Listening is a skill that’s seriously undervalued in the business world. My training is based on doing, so your team will get 1% theory, 99% practical application.
You’ll be able to:
Yes, you’ll be able to sell your ideas using your prospect’s most deeply held beliefs, rather than your own. It’s amazingly effective. To succeed, all you have to do is listen as if lives depended on it.
Gaining a skill very few people have and using it ethically to influence and persuade.
I’ll be asking you to join in lots of practical exercises and role-play. Expect to:
We’re all taught how to talk. None of us are taught how to listen.
Learn the specialized techniques used by Scotland Yard detectives.
So you can communicate like a hostage negotiator.
|Mumbai||13th December||JW Marriot, Juhu|
|New Delhi||14th December||Westin, Gurgaon|
|Hyderabad||15th December||ITC Kakatia|
|9.00 am to 10 am||Registration and networking|
|10 am to 10.05 am||Introduction|
|10.05 to 11.30 am||
Identify and understand if you do really listen?
|11.30 am to 12 noon am||Tea/Coffee break|
|12 noon am to 1.00 pm||
Learn the art of Questioning
|1 pm to 2.00 pm||Networking lunch|
|2.00 pm to 3.30 pm||
Art of listening and negotiating like a hostage negotiator
|3.30 pm to 4.00||Conclusion|
|Early reg: individual||16,500|
|Early reg table of 8||1,32,000|
|*Early reg: member discount – individual||15,600||Early reg: member, table of 8||1,24,800||Regular course fee individual||19,500||Group course fee (table of 8)||1,56,000|
*All Prices Exclusive Of 15% Service Tax
* Fee Once Paid Cannot Be Refunded, But Can Be Transferred To Another Individual/Team Member Of The Company
*In case of cancellation of the workshop by Speaking Minds, a full refund will be provided.
|Particulars||Early Registration Fee||Regular Registration Fee||Per Table Savings|
|1-3 delegate tables||INR 132,000/- per table||INR 156,000/- per table||INR 24,000/-|
|4 tables and above||INR 124,800/- per table||INR 156,000/- per table||INR 31,200/-|
*Prices Exclusive of service tax
*Inclusive of Lunch and printed material
*Per table of 8 delegates
Workshop Cities : Mumbai: 13th Dec , Delhi: 14th Dec, Hyderabad: 15 Dec